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ZENTO SUPPORT
Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, products and your ZENTO experience.
Yes. ZENTO offers Cash on Delivery on eligible
orders in Pakistan. You can place your order
online and pay when your order arrives.
Delivery time depends on your location and the
product ordered. Most orders are processed quickly,
while larger furniture items may require additional
handling and delivery time.
Once your order has been dispatched, tracking
information can be provided when available.
Our team can also help you with your order status.
Yes, eligible products can be returned according
to our Return & Refund Policy. Products should
generally remain unused and in their original
condition for a return request.
If your order arrives damaged or you receive
the wrong item, contact ZENTO support as soon
as possible with your order details and relevant
photos so the issue can be reviewed.
Assembly requirements vary by product. If a
product requires assembly, the relevant product
information or included instructions will provide
guidance for setting it up.
You can contact our support team as soon as
possible to request a cancellation. Once an order
has entered processing or dispatch, cancellation
may no longer be possible.
ZENTO delivers across Pakistan, subject to product
availability, delivery coverage and logistics
requirements for the destination.
Check the product dimensions, available finishes
and product details before ordering. If you need
help deciding, our support team can assist you
with product information.
You can contact ZENTO through the support channels
provided on our website. Our team can help with
product questions, orders, delivery and returns.
Still have a question?
Our team is here to help you with your ZENTO order.