At Zento Stores, we aim to provide high-quality customized products. However, if you are not happy with your purchase, you may request an exchange policy under the following conditions:

✔ Eligibility for Exchange Policy:

• Items must be unused, remain in their original packaging, and be in the same condition as when you received them.
• We cannot exchange custom-made or personalized products unless they arrive damaged or defective.
• You must request an exchange within 7 days of receiving the product.

✔ Non-Exchangeable Items:

• Customized or engraved products.
• Items damaged due to misuse, negligence, or natural wear and tear.
• Clearance or discounted items.

✔ Exchange Process:

1. Email us at support@zentostores.com with your order details and reason for exchange.
2. Once approved, you will be provided with an exchange reference number and return instructions.
3. The customer is responsible for return shipping costs unless the item is defective.

✔ Defective or Wrong Product:
If you receive a damaged or incorrect product, please report it within 48 hours of delivery with photographic proof. We will arrange a replacement at no extra cost.